Terms of Service

Last updated: May 20, 2026

These Terms of Service ("Terms") govern your use of Fairily's event management platform and related services (collectively, the "Service") operated by Fairily ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not use our Service.

Service Description

Fairily provides a comprehensive platform for managing booth-based events, including markets, fairs, festivals, and similar gatherings:

• Event creation and management tools for organizers
• Vendor application and booth assignment systems
• Payment processing for application fees and booth payments
• Communication tools between organizers and vendors
• Event tracking and management tools for vendors
• Digital booth layout and venue management
• Embeddable event widgets that organizers may place on their own websites

Some features of our Service, including the vendor application and event information widgets, may be embedded on third-party websites operated by event organizers. When you interact with an embedded Fairily widget, you are using our Service and these Terms apply, even though the widget appears on another website. The third-party website's own terms and privacy practices may also apply to your visit to that site.

User Accounts and Registration

Account Creation

To use certain features of our Service, you must create an account. You may register as either an Organizer or Vendor:

• Organizer Accounts: For event organizers managing booth-based events such as markets, fairs, and festivals
• Vendor Accounts: For artisans, crafters, and business owners participating in events

You must be at least 18 years of age to create an account or use our Service.

Account Responsibilities

You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your account information up to date

Account Inactivity

If your account has no login activity for a continuous period of two (2) years, we may classify it as inactive. Before taking any action, we will attempt to notify you at the email address on file. If the account remains inactive for 30 days after notification, we may permanently delete the account and its associated data. If your account is linked to active events, outstanding payments, or unresolved disputes, it will not be deleted until those matters are resolved.

Account Termination

You may terminate your account at any time through your account settings or by contacting us. We may suspend or terminate your account if you violate these Terms or engage in harmful conduct.

User Types and Responsibilities

Event Organizers

As an organizer, you agree to:

• Provide accurate event information and requirements
• Honor commitments made to vendors through the platform
• Handle vendor communications professionally and timely
• Comply with applicable laws and regulations for your events
• Pay all fees according to your selected pricing plan
• Maintain appropriate insurance and permits for your events
• Handle vendor selections and rejections fairly and professionally

Vendors

As a vendor, acceptance into an event represents a commitment to both the organizer and the other vendors participating in that event. Organizers rely on confirmed vendors to plan booth layouts, market the event, and coordinate logistics. Failure to honor your commitments can cause significant harm to organizers and other participants.

Attendance and Participation

As a vendor, you agree to:

• Attend and participate in every event you have been accepted to, for the full duration specified by the organizer. If you are unable to attend, you must make a good-faith effort to notify the organizer as early as possible through the platform so they can make alternative arrangements.
• Arrive on time for setup and remain through the designated event hours unless excused by the organizer
• Comply with all event rules, booth requirements, and organizer instructions, including setup, teardown, and conduct guidelines
• Sell only the products or services described in your application and approved by the organizer — do not substitute, add, or significantly change your offerings without the organizer's prior consent

Payments and Fees

• Pay all application fees and booth fees by the deadlines set by the organizer
• Understand that failure to pay by the stated deadline may result in loss of your booth assignment at the organizer's discretion
• Acknowledge that application fees are generally non-refundable once your application has been reviewed

Withdrawals and Cancellations

If you need to withdraw from an event after being accepted, you must notify the organizer through the platform as early as possible. Late withdrawals and no-shows harm organizers and may result in:

• Forfeiture of any fees already paid
• Reduced standing in future applications to that organizer's events
• Suspension or termination of your Fairily account in cases of repeated no-shows or pattern of late withdrawals

Whether any fees are refunded upon withdrawal is at the sole discretion of the event organizer. Fairily does not determine, mediate, or guarantee refunds between vendors and organizers.

Accurate Representation

• Provide truthful and accurate information in your vendor profile, applications, and all communications with organizers
• Accurately represent your products, business, and any certifications or licenses — misrepresentation may result in removal from events and suspension of your account
• Maintain all business licenses, permits, and insurance required by applicable law and by the events you participate in

Professional Conduct

• Communicate respectfully and professionally with organizers and other vendors
• Respect the intellectual property rights of others, including other vendors at the same event
• Represent yourself and your business in a manner consistent with the standards of the events you attend

Payment Terms

Fairily's Role in Payments

Fairily facilitates payments between vendors and organizers but does not hold, escrow, or otherwise control funds. Payments made by vendors are transmitted directly to organizers through our third-party payment processor, Stripe. Fairily is not a party to the financial relationship between organizers and vendors, and does not guarantee the performance, delivery, or quality of any event or services paid for through the platform.

Organizer Pricing

Organizer accounts are subject to subscription fees as described on our pricing page. Fairily reserves the right to update pricing with reasonable advance notice to affected users. Subscription fees are non-refundable except as required by law. If you cancel a subscription, you will retain access through the end of your current billing period.

Platform Service Fees

Fairily may collect a service fee or commission on transactions processed through the platform. Any applicable platform fees will be clearly disclosed to both the organizer and vendor at the time of transaction before payment is confirmed.

Vendor Accounts

Vendor accounts are free to create and use. Vendors may be required to pay fees set by individual event organizers, as described below.

Event Fee Types

Organizers may charge vendors the following types of fees through the platform:

• Application Fees: A fee charged at the time a vendor submits an application to participate in an event. Application fees are generally non-refundable once the application has been reviewed, regardless of whether the vendor is accepted or rejected, unless the organizer specifies otherwise.
• Booth Fees: A fee for the vendor's assigned booth or space at an event. Booth fees are due by the deadline set by the event organizer. The due date is displayed to the vendor at the time of booth assignment and in their event dashboard.
• Supply Fees: Fees for optional equipment or supplies provided by the organizer, such as tables, chairs, or electrical access. Supply fees are charged only when a vendor requests these items through the application or registration process.

All fee amounts, terms, and deadlines are set solely by the event organizer. Fairily does not control or influence the pricing decisions of organizers.

Payment Deadlines

Vendors are responsible for making payments by the deadlines set by event organizers. If a vendor fails to pay a booth fee by the stated deadline, the organizer may, at their sole discretion, revoke the vendor's booth assignment, reassign the booth to another vendor, or grant an extension. Fairily does not automatically cancel or modify a vendor's participation based on missed payment deadlines — these decisions are made by the organizer.

Payment Processing

All payments are processed through Stripe. By using our payment services, you also agree to Stripe's terms and conditions. Payment processing fees charged by Stripe are disclosed at the time of transaction.

Organizer Payment Obligations

Organizers who collect payments through the platform agree to:

• Clearly communicate all fees, deadlines, and payment terms to vendors before payment is due
• Honor booth assignments and event participation for vendors who have paid in full
• Establish and communicate a refund policy for their events
• Process refunds in a timely manner when required by their stated policy or applicable law

Refunds and Event Cancellations

Refund policies for event-related fees (application fees and booth fees) are established by individual event organizers. Organizers are required to communicate their refund policy to vendors before collecting payment.

If an organizer cancels an event after collecting fees from vendors, the organizer is solely responsible for issuing refunds in accordance with their stated refund policy and applicable law. Fairily does not control, guarantee, or process refunds on behalf of organizers. If you are a vendor and believe an organizer has failed to honor their refund obligations, you may contact us to report the issue, but resolution of payment disputes between organizers and vendors is ultimately between those parties.

Chargebacks and Disputes

If a payment dispute or chargeback is initiated through your payment provider, the relevant party (organizer or vendor) is responsible for responding to and resolving the dispute. Fairily may provide transaction records to assist in dispute resolution but is not liable for the outcome of any chargeback or payment dispute.

Acceptable Use Policy

You may not use our Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm other users
• Spam or send unsolicited communications
• Attempt to gain unauthorized access to our systems
• Interfere with the normal operation of the Service
• Collect personal information without consent
• Create multiple accounts to circumvent restrictions

Content and Intellectual Property

Your Content

You retain ownership of content you submit to our Service, including event descriptions, vendor profiles, photos, and other materials. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, distribute, and sublicense your content as necessary to provide and promote our Service.

Platform Content

Our Service, including its design, features, and underlying technology, is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works of our platform.

Third-Party Content

Our Service may display content from third parties, including vendor profiles and event listings. We do not endorse or control third-party content and are not responsible for its accuracy or appropriateness.

Copyright Infringement (DMCA)

We respect intellectual property rights and expect our users to do the same. If you believe that content on our Service infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act (DMCA) to our designated agent with the following information:

• A description of the copyrighted work you believe has been infringed
• The location of the infringing material on our Service (such as a URL or screenshot)
• Your contact information (name, address, email, phone number)
• A statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law
• A statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your physical or electronic signature

DMCA notices should be sent to admin@fairily.net. Upon receiving a valid notice, we will remove or disable access to the allegedly infringing content and notify the user who posted it. Users who believe their content was wrongly removed may submit a counter-notice. Repeat infringers may have their accounts terminated.

Feedback and Suggestions

If you provide us with feedback, suggestions, ideas, or feature requests regarding our Service ("Feedback"), you grant Fairily a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into our Service without any obligation or compensation to you. You acknowledge that Fairily may already be developing similar features independently and that submission of Feedback does not create any confidential relationship or obligation.

Confidentiality Between Users

Through the use of our Service, organizers and vendors may gain access to each other's business information, including but not limited to contact details, product information, pricing, sales data, event logistics, and booth layout details. You agree to:

• Use information obtained about other users solely for purposes related to the events and transactions facilitated through our platform
• Not disclose another user's business information to third parties without that user's consent
• Not use contact information obtained through the platform for unsolicited marketing or communications unrelated to platform activities
• Not scrape, harvest, or systematically collect information about other users from the platform

Fairily is not responsible for any misuse of information shared between users on the platform but may take action, including account suspension, against users who violate these confidentiality obligations.

Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between Fairily and any user. Fairily is an independent platform provider. Organizers and vendors are independent parties who use Fairily to facilitate their own event-related activities. Fairily does not act as an agent, representative, or fiduciary for any organizer or vendor. No user has the authority to bind Fairily to any obligation, contract, or commitment.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the practices described in our Privacy Policy.

Electronic Communications

By creating an account, you consent to receive electronic communications from Fairily, including:

• Account notifications (registration confirmation, password resets, security alerts)
• Transaction communications (payment confirmations, receipts, fee reminders)
• Event-related notifications (application status updates, booth assignments, event changes)
• Service announcements (terms updates, maintenance notices, feature changes)

You agree that these electronic communications satisfy any legal requirement that such communications be in writing. You may manage your notification preferences in your account settings, but you cannot opt out of transactional or legal notices while your account is active.

Notices

We may provide notices to you by email to the address associated with your account, by posting within the Service, or by other reasonable means. A notice sent by email is deemed received on the day it is sent. It is your responsibility to keep your email address current. Notices from you to Fairily must be sent to admin@fairily.net and are deemed received when actually received by us.

Service Availability and Modifications

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. Our Service may be temporarily unavailable due to maintenance, updates, or technical issues.

Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our Service at any time. We will provide reasonable notice for significant changes that materially affect your use of the Service.

Beta and Preview Features

We may offer certain features designated as "beta," "preview," "experimental," or similar terms. These features are provided as-is for evaluation purposes and may be incomplete, contain bugs, or be changed or discontinued at any time without notice. Beta features carry no warranty, service level commitment, or guarantee of continued availability. Your use of beta features is at your own risk, and we encourage you not to rely on them for critical event operations.

International Use

Our Service is operated from and governed by the laws of the United States. We make no representation that our Service is appropriate or available for use in other jurisdictions. If you access our Service from outside the United States, you do so at your own initiative and are responsible for compliance with applicable local laws, including any restrictions on data transfer.

Third-Party Services

Our Service integrates with third-party services, including:

• Stripe for payment processing
• Email service providers for communications
• Analytics services for service improvement

Your use of third-party services is subject to their respective terms and conditions. We are not responsible for third-party services or their availability, security, or performance.

API Usage

Fairily may provide application programming interfaces (APIs) that allow organizers to access platform data programmatically. Use of the API is subject to these Terms and the following additional conditions:

• API access requires authentication via API keys issued through your account. You are responsible for keeping your API keys secure and must not share them with unauthorized parties.
• You may only access data that you are authorized to view through the platform. The API does not grant access to data beyond your account's permissions.
• API usage must not interfere with the normal operation of the platform. We reserve the right to impose rate limits and may suspend API access if usage is excessive or abusive.
• When you access platform data through the API and pass it to third-party services (such as AI assistants or custom integrations), you are responsible for how those services process the data, including compliance with applicable privacy laws.
• We may modify, limit, or discontinue API access at any time with reasonable notice.

Disclaimers and Limitations

Service Disclaimers

Our Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that our Service will:

• Meet your specific requirements or expectations
• Be available at all times or operate without interruption
• Be free from bugs, errors, or security vulnerabilities
• Provide specific outcomes for your events or business

Limitation of Liability

To the maximum extent permitted by law, Fairily shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Damage to reputation or goodwill
• Third-party claims or disputes

Our total liability for any claims arising from these Terms or your use of our Service shall not exceed the amount you paid us in the 12 months preceding the claim.

User Disputes

Fairily is not responsible for disputes between organizers and vendors, including but not limited to:

• Booth assignments and event logistics
• Payment disputes and refunds
• Event cancellations or modifications
• Application rejections or selections
• Quality of products or services

Indemnification

You agree to indemnify and hold harmless Fairily, its employees, officers, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of applicable laws
• Content you submit to our Service
• Disputes with other users

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict of law principles.

Dispute Resolution

Most disputes can be resolved through our support team. For disputes that cannot be resolved informally, you agree to resolve them through binding arbitration rather than in court, except for small claims court actions.

Arbitration will be conducted by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Portland, Oregon, or another mutually agreed location.

Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in class actions, collective actions, or representative proceedings.

Termination

Termination by You

You may terminate your account at any time by accessing your account settings or contacting our support team. Termination does not relieve you of obligations for fees incurred before termination.

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Engage in fraudulent or harmful conduct
• Fail to pay required fees
• Provide false information
• Pose a security risk to our Service

Effect of Termination

Upon termination, your access to our Service will cease. We will retain your account data for up to 90 days following termination, during which you may request an export of your data by contacting support. After this retention period, we may permanently delete your account data, except where retention is required by law or necessary to resolve disputes or enforce our agreements. Transaction records may be retained for longer periods as required for legal, tax, or regulatory compliance. Sections of these Terms that by their nature should survive termination will continue to apply.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fairily regarding the use of our Service.

Modifications

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our Service after the effective date constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be unenforceable, that provision will be removed or modified to the minimum extent necessary, and the remaining provisions will continue in full effect.

Assignment

You may not assign these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor entity.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or network outages.

Contact Information

If you have questions about these Terms, please contact us: